Frequently Asked Questions
Types Of Products
New products are brand-new, unused items that come directly from the manufacturer. They are sold with the full manufacturer's warranty and include all original accessories and packaging. These products are the latest models and are ideal for customers looking for the newest and most reliable technology.
Open box products are items that have been returned by customers after the box has been opened but before the products were used. These products are carefully inspected for quality and are typically sold with their original packaging, accessories, and any remaining manufacturer warranty. They offer a great price advantage while maintaining the quality of new products.
Refurbished products are items that have been returned to our facility, where they undergo rigorous testing, repairs if needed, and thorough quality checks. These products are then packaged with a 1-year replacement warranty and compatible accessories. Refurbished products offer excellent value, providing customers with high-quality tech solutions at a reduced price.
Used products are items that have been previously owned and used by customers. These products do not undergo a refurbishment process or quality inspection before resale, and they are sold as-is, typically at lower prices. Used products do not come with warranties or guarantees and may show signs of wear.
Buying
To register on Tech Guru Store, click on the "Sign In/Sign Up" tab located at the top right side of the search and cart icon. Fill in the required details to create a new account.
Guest User: You can also place your order as a guest user. Simply log in, add the product to your cart, and proceed to checkout to complete your purchase.
Yes, you can change your registered email ID at any time by following these steps:
- Log in with your current email ID and password.
- Navigate to your account settings.
- Update your email address for future communications.
- All future communications will be sent to the new or updated email ID.
Registered users can "Log In" and can change their Communication Address. Users can also update their latest Communication Address at the time of purchase.
Online purchases made easy and secure with a selection of payment options, including Credit Card, Debit Card, Net Banking, EMI, Cash on Delivery, Wallets, and IVR (Option of booking your product by calling our customer care team).
Our website is "Geotrust Certified" to protect your transactions when you're shopping online.
Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy.
On MasterCard or Visa, the CVV is the last 3 digits on the back of the card.
When you register with Tech Guru Store, you can:
- View and track your orders
- Check your purchase history
- Save products of interest to your Wish List
- Write your own product reviews and ratings
- Update your personal details
After you place an order with us, you'll receive an order confirmation email / SMS with the details of your order, followed by a tax invoice for proof of your purchase. For any queries regarding your purchase, please contact our customer care.
You may share your opinion and experience of your purchased item with other customers. Review options are available on every product page in the “Review” tab. However, please consider the following guidelines when writing your product review:
- Refrain from using profanity, obscenities, offensive language, or otherwise objectionable content.
- Avoid inappropriate comments, including controversial statements, awkward or sensitive subjects, and legal matters.
- URLs or hyperlinks are not permitted.
- Reviews should be written in English only.
- Do not post personal information, including phone numbers, email or mailing addresses, or credit card information.
- Do not use product reviews to make service or policy complaints. Any negative service experience or disagreements with our service policies should be directed to Tech Guru Store.
- Reviews that do not meet these guidelines may be removed from the Tech Guru Store website.
People are unique, and so are their choices. At Tech Guru Store, we understand this and offer a diverse range of products to cater to all your tech needs—from laptops and all-in-ones to mobiles, tablets, cameras, and accessories, softwares and networking equipments & security system etc.
100% AUTHENTIC PRODUCTS:100% Peace of Mind: We ensure your peace of mind by sourcing products only from reputable brands. With Tech Guru Store, you can be assured of 100% authenticity with every purchase, so you can rest easy knowing you’re getting genuine products.
100% Satisfaction Guaranteed: Customer satisfaction is at the heart of our business. For us, every satisfied customer brings countless smiles. Our products are designed to keep that smile on your face.
So what’s in it for you?
- Widest range of authentic products
- Secure Shipping
- Cash on Delivery
- Easy Returns Policy
- Competitively priced products that won’t strain your wallet
Additionally, our highly trained and efficient customer service team is available round the clock to assist you at +91 8800 56 7676.
Delivery
We deliver to your home or office anywhere within India. Products are dispatched from our nearest warehouse and are usually shipped within the same day if the order is placed before 4 PM, or within 24 hours otherwise. As a registered customer, you can track your shipment status directly in your account. Additionally, you will receive an SMS with all the shipment details.
Delivery costs are determined based on the item's weight, location distance, and your chosen shipping mode (Road or Air) anywhere in India.
All deliveries must be signed for when you receive them; deliveries cannot be made to PO Boxes.
If you are unable to take delivery of your items in person - or if you have not received them within a reasonable period - please contact us on our Customer Care Number.
You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.
If you believe there is damage to the products you've ordered, the incorrect items have been delivered, or your order hasn't arrived within the specified timeframe, please contact our customer care team immediately.
Used products are items that have been previously owned and used by customers. These products do not undergo a refurbishment process or quality inspection before resale, and they are sold as-is, typically at lower prices. Used products do not come with warranties or guarantees and may show signs of wear.
Warranty
- New Products: All new products come with the original manufacturer's warranty.
- Refurbished Products: All refurbished products are covered by a 3-month warranty.
- Open Box Products: All open box products are backed by a 6-month warranty.
Most goods advertised on Tech Guru Store include a manufacturer's warranty. For details regarding the manufacturer's warranty, please contact the manufacturer directly.
If you are unhappy with the condition or performance of your new items, please contact our Customer Care team for further assistance.
We want you to be completely satisfied with your purchase and suggest that you inspect your items upon delivery, to ensure you are happy with their condition and operation. If you're not content with the state of your new purchase, please refer to our Refund Policy.
