Returns Policy
Dear Valued Customers,
Please read the following policy carefully. Unless expressly stated otherwise on our product pages or promotions, it contains essential information regarding your rights and obligations concerning purchases made through Tech Guru IT Solutions. We aim to fulfil all orders according to the specifications and timelines mentioned with each product. However, if an order cannot be shipped due to circumstances beyond our control, the order will be cancelled, and a full refund will be processed.
New Update: Video Evidence Requirement
If the product has any issues, refunds or replacements will only be processed after video evidence clearly shows the problem.
- Please contact our customer support team and provide the video evidence.
- Our team will verify the issue based on the video before proceeding with any refund or replacement.
- Without video evidence, refunds or replacements cannot be initiated.
Important Reminder:
When receiving your product via our courier partner, we kindly request that you record a video of the unboxing process. This will greatly assist in the future, especially if the product is found to be damaged. In such cases, video evidence is necessary for initiating the refund or return process. Please note that without video evidence, you may face challenges in processing your request. We appreciate your understanding and cooperation.
Order Cancellations
Order Cancellations
Before Shipment:
An order may be cancelled before shipment due to any of the following reasons:
- The product/model is out of stock.
- The order could not be shipped within the specified timeline.
- At the customer's request.
- The shipping address is unserviceable.
- Any other reason beyond the control of Tech Guru IT Solutions or its partners.
After Shipment:
An order may be cancelled after shipment and delivery due to the following:
- A verified defect in the product and replacement or repair is not possible.
- The wrong product being delivered.
- The shipping address may be untraceable or incomplete, or the recipient may not be available.
- Important: A refund will not be processed if the customer refuses delivery.
- Products damaged during transit (please do not accept delivery of any item whose packaging appears damaged or tampered with).
Conditions for Returns
Conditions for Returns
- Ensure that the product is covered under the seller's warranty.
- Cancellation and refund requests are not eligible for products under manufacturer warranties.
- The refund process will start only once the merchant has received the product.
- processed.Attach a note with the returned product that includes your name, address, contact number, order number, and a description of the issue. Refunds/replacements without order details cannot be
- Any taxes levied on the product are non-refundable.
New and Slightly Used Products - Return Policy Update
New and Slightly Used Products - Return Policy Update
- We accept returns for "New" and "Slightly Used" products.
- If the product is defective upon receipt or has any issues, the customer must provide video evidence showing the defect.
- Our team will verify the video evidence before accepting the return or issuing a replacement.
- If no issues are found, the return request will be rejected.
After Delivery Cancellations
After Delivery Cancellations
Suppose a customer requests to cancel the order after delivery for reasons such as ordering by mistake or changing their mind. In that case, a 5% restocking fee and applicable courier charges will be deducted
from the refund. We will provide a full refund only under the following conditions:
- The product is defective.
- The correct product could not be delivered.
- The product was damaged during transit.
Replacements
Replacements
We offer free replacements under the following circumstances:
- Damaged product: Report the issue within 5 days of delivery.
- Defective on Arrival (DOA): Free replacement within 5 days.
Suppose the customer requests a replacement after receiving the product and becoming defective or damaged. In that case, the customer will be responsible for shipping charges to return the product to the
Tech Guru Store's office.
Product Returns
Product Returns
Returns are accepted under the following conditions:
- Wrong shipment by Tech Guru IT Solutions: Free replacement within 5 days.
- Incorrect order placed by the customer: Free replacement within 5 days for unopened products only.
- Customer requests an alternate product: Free replacement within 5 days for unopened products only. Any difference in product price will either be refunded to you or collected from you before shipping the alternate product.
Refund Policy
For refund requests:
- Contact our customer care team via email or phone to initiate the process.
- Our customer care team will validate the request by checking the timelines, product type, and warranty terms before approving a refund or exchange.
- Ensure you obtain the return address from Tech Guru IT Solutions' customer care.
- Pack the product properly, label it with the order number, return address, and your address, and follow the packaging and shipping instructions provided by customer care. Share the courier's tracking number with our team.
- A refund will be considered only if the product is received in undamaged condition (e.g., no scratches, dents, etc.).
Exclusion
Exclusion
A refund will be refused if:
- The product is broken, scratched, incomplete, or otherwise unusable.
- The product is returned after the required return period.
- The product does not include all accessories (including freebies) provided with the original order.
Refund Timelines
Refund Timelines
- Credit Card, Net Banking, Debit Card: Refunds will be processed within 7 to 15 business days of receiving the product.
- Refunds will be processed based on the original mode of payment. For credit/debit cards, refunds will be reflected in the next billing cycle.
- In case of a lost refund draft, a new draft will be issued within 15 days of receiving an affidavit.
- In case of incorrect names on refund drafts, a corrected draft will be issued within 15 days upon receipt of the original draft.
If your refund does not appear in your account after the processing time has passed, please get in touch with our customer care team for further assistance.
