Dameware Remote Support 12.x - (with 1yr Maintenance) ESD

Product Name

Dameware Remote Support 12.x - (with 1-year Maintenance) ESD-1

Version

12.x

Platform

Windows

License Type

Electronic Software Delivery (ESD)

Maintenance Duration

1 Year

Product Type

Remote Support Software

Key Functionality

Provides remote access to desktops and servers for IT support professionals and helpdesk personnel.

Support Features

- Remote Desktop Access- Screen Sharing- File Transfers- Remote System Rebooting- Command Line Support- Chat Features- Multi-Session Support

Advanced Features

- Active Directory Integration- Remote System Monitoring- MSI Packaging for Deployment- Remote System Wake-up- Multi-user Session Support

Security Features

- AES-256 bit encryption- Two-factor authentication support- Secure tunneling- Integrated password management- Session recording & auditing

System Requirements

- OS: Windows 10/11, Windows Server 2016/2019/2022- RAM: 4GB minimum- Processor: Intel Core i3 or higher- Network: Stable internet connection required

Installation Type

ESD (Electronic Software Delivery) for instant download

Deployment Options

Available as standalone installation or via network deployment via Group Policy or System Center Configuration Manager (SCCM)

Licensing Model

Per technician license

Support & Maintenance

Includes 1 year of software updates, upgrades, and technical support via phone and online chat.

Integration Capabilities

Integrates with Active Directory, Microsoft Windows, and other third-party IT management systems for seamless workflow management.

Remote Control Features

- Remote Desktop Access for troubleshooting- File transfer capabilities- Session recording for audit purposes- Remote command-line interface for system management

Multi-user Support

Allows multiple technicians to remotely control and manage sessions concurrently on the same network, improving team collaboration.

Customization Options

Customizable branding and configurations for company-specific needs

Usage Scenarios

Ideal for helpdesk professionals, IT departments, MSPs (Managed Service Providers), and remote troubleshooting services

Pricing Information

Pricing is based on the number of technicians and the required maintenance period

Documentation & Training

Comprehensive online documentation, guides, and video tutorials available for users and administrators.

Support Channels

Phone, email, and live chat support available within the first year of purchase.

Additional Notes

- Maintenance subscription ensures continuous access to updates and patches.- Compatible with Windows-based environments only.- Internet connection required for access.